This Privacy Policy explains how we collects, uses, and shares information when you use our mobile application and related services (the “App”), available on iOS and Android
Account Information (Login):
When you create an account or log in, we may collect your name, email address, and login credentials.
Support and Messages:
If you contact us via live chat or email, we may collect the information you provide, such as your name, email address, message content, and any attachments.
Quiz Content & Activity:
When you use the quiz features, we may collect your quiz attempts, answers, and scores to provide progress tracking and improve your learning experience.
Device & App Information:
We may collect information such as device type, operating system version, app version, language, country/region, time zone, and performance data.
Usage Information:
We may collect information about how you use the App, including screens viewed, buttons tapped, quiz attempts, scores, session duration, and feature usage.
We may store quiz progress and related learning data on your device, including quiz history, scores, and preferences. This allows the App to provide progress tracking and improve your study experience.
We use information to:
Provide and improve quiz features and progress tracking.
Maintain and manage user accounts.
Understand usage patterns and improve user experience.
Diagnose crashes and performance issues.
Provide customer support and respond to inquiries.
Manage subscriptions and Pro feature access.
Enforce our terms, prevent misuse, and maintain security.
We do not sell your personal information.
We may share information with trusted service providers that help us operate the App, such as:
Analytics and crash reporting providers
Subscription and in-app purchase services
Customer support tools
Secure hosting or backend infrastructure services
These providers may use information only as necessary to provide services to us.
The App may use third-party services such as:
Analytics & Crash Reporting (e.g., Firebase Analytics, Firebase Crashlytics)
In-App Purchases & Subscriptions (Apple App Store)
Each third-party provider processes information according to their own privacy policies.
All purchases and subscriptions are processed through the App Store.
We do not collect or store full payment card information. We may receive subscription status information from Apple to enable access to Pro features.
We retain information only as long as necessary:
Support communications may be retained to resolve issues.
Analytics and performance data may be retained for product improvement and security.
Local device data remains on your device unless you delete the App.
The App is intended for users preparing for electrician licensing exams and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take steps to delete it.
You may:
Contact us to request account-related assistance.
Delete your account by contacting us.
Disable certain permissions through your device settings where available.
Remove locally stored data by uninstalling the App.
For privacy-related requests:
Email: voltagelabbd@gmail.com
We use reasonable safeguards to protect information. However, no method of transmission or storage is completely secure.
If you use the App outside your country, your information may be processed in countries where we or our service providers operate. We take reasonable steps to protect your information.
We may update this Privacy Policy from time to time. Updates will be posted within the App with a revised effective date.
If you have questions about this Privacy Policy:
Email: voltagelabbd@gmail.com